Privacy Policy

Shin En Tea, LLC dba Shin En Wagyu House("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sewagyu.com or make a purchase from us.

We may collect the following types of information:

Personal Information you provide directly:

• Name, email address, phone number, and billing/shipping address

• Payment information (processed securely through Stripe or PayPal — we do not store card numbers)

• Order history and purchase preferences

• Communications you send to us (e.g., customer service emails)

Information collected automatically:

• IP address, browser type, and device information

• Pages visited, time spent on pages, and referring URLs

• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery

• Send order confirmations, tracking updates, and customer service communications

• Respond to your inquiries and provide support

• Improve our website and product offerings

• Send promotional emails and offers (only if you have opted in)

• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping carriers (FedEx via Shipfare) — to deliver your orders

• Payment processors (Stripe, PayPal) — to process transactions securely

• Service providers who assist us in operating our website (e.g., Odoo, Bluehost)

• Law enforcement or government authorities — when required by law

Our Site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse cookies, but some parts of the Site may not function properly if you do so.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment transactions are encrypted using industry-standard SSL technology and processed by certified payment providers. However, no method of transmission over the Internet is 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used

• Request deletion of your personal information

• Opt out of the sale of your personal information (we do not sell personal data)

• Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at the information below.

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Shin En Wagyu

Phone: 561-726-0409